Terms of Service

Last updated: November 7, 2026

These terms explain use of Avelloram's website and shopping services. Our services are intended for adult purchasers, including adults selecting products for children, rather than children making independent purchases.

Responsible access

Use the site lawfully, provide accurate information and keep account credentials private. Notify us if you suspect unauthorized account use. Do not attempt unauthorized access, interfere with the service, introduce malware, impersonate others, or use the site for fraud, harassment or infringement.

Content and material you submit

Site text, branding, images and other content are protected by applicable intellectual-property rights. Personal shopping use is permitted. Commercial reuse or copying of protected material requires permission unless allowed by law.

You must have the right to share any review, photograph or other submission. Avoid confidential information and unnecessary personal information about a child. You retain ownership and permit us to use the material only as reasonably needed for the purpose for which you submitted it, such as answering support or displaying your submitted review.

Product information and corrections

Read and follow the particular toy's stated age guidance, warnings and assembly, supervision, use and care instructions. A collection title or image does not replace them. Ask us before purchasing if essential details are missing.

We may correct errors where legally permitted. A correction does not let us disregard an accepted order or deny a remedy for a defective or materially misdescribed item.

Providers and service availability

Shopify hosts the store. Payment, delivery and other functions may involve independent providers with their own terms and privacy practices. We do not operate independent websites merely because they are referenced. These arrangements do not remove our responsibilities for your purchase.

Access may be interrupted by maintenance, outages or security incidents; uninterrupted, error-free service is not guaranteed. Any limitation concerning website availability applies only to the extent permitted by law and does not remove mandatory product warranties or purchase remedies.

Misuse and applicable rights

We may reasonably restrict access in response to threats, fraud, unlawful conduct or material misuse. Existing purchase, refund and legal-claim rights are not canceled by that restriction. Responsibility for unlawful misuse is determined under applicable law.

The laws of the People's Republic of China govern these website terms except where mandatory law requires otherwise. Consumers retain mandatory protections and access to competent courts or authorities. No term requires waiver of a non-waivable remedy, forum or right.

Events beyond reasonable control do not remove required dispatch-delay notices, consent requirements, cancellation rights or refund obligations.

Changes to these terms

When the service changes, we may revise these terms, display the revision date and provide additional notice or obtain agreement where required. Changes do not retrospectively remove rights in completed purchases. If one provision is unenforceable, the remainder applies as far as law permits.

The registered business address is not a return address. Contact us for the correct instructions before returning goods.

Business and customer support

Avelloram is operated by Shenzhen Yuexingchi Technology Co., Ltd.

Registered business address: Room 302, Building 4, TOD Technology Center, No. 7 Lipu Street, Dafapu Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@avelloram.com
Phone: +86 755 3085 7858
Customer service: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Initial response: within 1–2 business days.