Return Policy

Last updated: November 7, 2026

This policy explains eligible return requests, costs and refunds for Avelloram orders. Nothing here removes mandatory rights or remedies available under applicable law.

Request a return within 30 days

Contact service@avelloram.com within 30 calendar days after confirmed delivery. This is the deadline to request a return, not a requirement that the parcel reach us within that window. Include your order number, the item and the reason; photographs may help explain a problem.

Wait for authorization and the correct return address before shipping. The registered business address is not a return destination.

Changing your mind

Preference-based returns should be unused, unaltered, undamaged and in their original condition, with proof of purchase and original packaging where reasonably applicable. The buyer pays return shipping. Original shipping charges are generally not refunded unless required by law.

Personalized or customized products, gift cards and items clearly identified as final sale before purchase may be excluded from preference returns. Misuse or customer-caused damage may also affect eligibility. These exclusions do not remove remedies for defects, fulfillment errors or material misdescription.

Damaged, defective or incorrect goods

Tell us if an item arrives damaged, defective, incorrect, missing a material component or materially different from its description. Explain the issue and provide helpful photographs of the item and packaging.

After review, an appropriate resolution may be a replacement, refund or authorized return. We bear reasonable costs of resolving a confirmed error attributable to us or our fulfillment process, including applicable return shipping. Requirements for unused preference returns do not override these remedies.

Sending an authorized return

Follow the instructions issued for your return and package the goods securely. When available, use a tracked service and keep the receipt. Sending to an unauthorized address can delay or prevent processing.

Refund processing

After returned goods reach the designated destination, we inspect them and may ask for clarification about their contents or condition. Approved refunds are generally initiated to the original payment method within 5–10 business days after receipt and inspection. Business days generally exclude weekends and public holidays. Your bank or payment provider may take additional time to show the credit.

This ordinary return timetable does not apply to an unshipped order canceled because we missed our dispatch commitment. That order receives a full and prompt refund without a return or inspection requirement.

Exchanges and order cancellations

Direct exchanges are not available for every item. Where an exchange cannot be arranged, an eligible return followed by a separate purchase may be necessary.

Contact us promptly about an ordinary cancellation or change. We dispatch within 24 consecutive hours after payment confirmation, and cannot guarantee changes once fulfillment starts. Returns generally apply after dispatch. An approved ordinary cancellation carries no separate cancellation fee. Statutory rights remain unaffected.

Business and customer support

Avelloram is operated by Shenzhen Yuexingchi Technology Co., Ltd.

Registered business address: Room 302, Building 4, TOD Technology Center, No. 7 Lipu Street, Dafapu Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@avelloram.com
Phone: +86 755 3085 7858
Customer service: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Initial response: within 1–2 business days.