Terms of Purchase

Last updated: November 7, 2026

These terms cover placing and fulfilling purchases from Avelloram. Review them together with the product information and our shipping and return policies before ordering.

Review your selection

You must have legal capacity to order and permission to use the chosen payment method. Supply accurate contact and delivery details, and review the items, quantities and total before submitting payment.

Review the product description before placing your order. If you need to confirm the recommended age, dimensions, included pieces, or any safety warnings, please contact us before purchasing. Do not assume that a toy is made from a particular material, carries a certification, offers a specific benefit, or is suitable for a particular age unless that information is confirmed. Lighting and screen settings may affect how an item appears, but this does not excuse a defective, incorrect, or materially misdescribed item.

Price, payment and order review

Prices are in US dollars. Available payment methods, delivery charges and applicable taxes collected for the transaction are displayed at checkout. Later price changes do not automatically change an existing order.

An automated receipt or payment authorization may occur before final acceptance. Availability, payment checks, obvious errors, suspected fraud, or legal or shipping restrictions may require review or cancellation. If payment was collected for an order we cannot fulfill, the applicable amount will be refunded.

We will contact you about a material price or product error to discuss corrected terms or cancellation as appropriate. We will not impose a higher price or substitute another item without your agreement.

Delivery commitments

We deliver to eligible United States addresses only. Dispatch is within 24 consecutive hours after confirmed payment; estimated transit is 7–15 business days after dispatch. Transit is not a guaranteed arrival date. Standard shipping is free on orders of US$50 or more, with charges for smaller orders shown at checkout.

If dispatch will be delayed, we will notify you, provide a revised date and offer a choice to agree to wait or cancel the unshipped order for a full and prompt refund. Legally required consent to a delay will be obtained. These refunds do not depend on receiving or inspecting returned goods.

Changes and returns

Request changes or cancellations promptly. We will try to assist before fulfillment begins, but ordinary requests may not be possible afterward. Approved ordinary cancellations have no separate cancellation fee, and mandatory cancellation rights remain available.

Eligible returns must be requested within 30 calendar days of confirmed delivery. Obtain authorization and the correct destination first. Preference-return postage is generally paid by the buyer; we bear reasonable costs for confirmed seller or fulfillment errors.

Approved refunds for returned goods are generally initiated to the original method within 5–10 business days after receipt and inspection. Provider posting time may be additional. This is separate from prompt refunds for dispatch-delay cancellations of unshipped orders.

Offers, rights and later changes

Promotions are governed by the terms stated with the offer. Reasonable quantity limits or verification may apply to prevent misuse or fraud. Non-excludable warranties, liabilities and remedies remain intact, and mandatory consumer protections prevail over any conflicting provision.

Updates apply to future purchases. The terms applicable when you ordered generally govern that purchase unless law requires otherwise; later edits do not retrospectively remove your rights.

Business and customer support

Avelloram is operated by Shenzhen Yuexingchi Technology Co., Ltd.

Registered business address: Room 302, Building 4, TOD Technology Center, No. 7 Lipu Street, Dafapu Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@avelloram.com
Phone: +86 755 3085 7858
Customer service: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Initial response: within 1–2 business days.