Last updated: November 13, 2026
For help with Avelloram products, an existing order or a return, email service@avelloram.com or use the contact form where available. The business and telephone details below identify the operator of this store.
What to include
For an order enquiry, provide the order number and the email used at checkout. For a product question, include the item name. Clear photographs of the item and packaging can help explain damage, a missing component or an incorrect delivery. Never send passwords, complete card details or unnecessary information about a child.
Changes that need prompt attention
Send address corrections and cancellation requests as soon as possible. Orders dispatch within 24 consecutive hours after confirmed payment, and ordinary changes may not be possible once fulfillment begins. Your mandatory cancellation and refund rights are not reduced by this process.
Before returning an item
Ask us for authorization and the correct return destination before posting a parcel. The registered office address below is not the return address. We will explain the applicable steps after reviewing your request.
Reply times
Our initial response is normally within 1–2 business days during the support schedule below. The time needed to investigate a delivery, complete a return or answer a privacy request can differ; applicable legal response periods still apply.
Business and customer support
Avelloram is operated by Shenzhen Yuexingchi Technology Co., Ltd.
Registered business address: Room 302, Building 4, TOD Technology Center, No. 7 Lipu Street, Dafapu Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@avelloram.com
Phone: +86 755 3085 7858
Customer service: Monday–Friday, 9:00 a.m.–6:00 p.m., Beijing time (UTC+8)
Initial response: within 1–2 business days.